Course content

How to reject customer invoice, which is not issued to customer?

In Odoo, it's not possible to modify an invoice that has been validated and sent to the customer. If a mistake was made on a validated invoice, the legal way to handle that is to refund the invoice, reconcile it with the original invoice to close them and create a new invoice.

If you need to cancel an existing invoice, use the Refund Invoice button on the invoice. In the refund method field, select "Cancel: create a refund and reconcile".
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